Bullet Deluxe Helmet

Same-day Dispatch

Orders placed before 2 pm are usually dispatched the same day.

Orders after 2pm are typically dispatched the next working day.

Deliveries are made Monday to Friday, between 9am and 5pm.

Free Delivery

Free delivery is available for orders over £100, excluding surfboards.

International Shipping

Delivery to international destinations is estimated at 7–12 working days, depending on the country.

For orders shipped outside the EU, the customer (importer) may be responsible for customs duties or import tax.

If import duty is unpaid and the item is impounded by customs, Balsa Surf may not offer a refund.

If such an item is returned, any refund would be minus:

Postage costs -

Any extra costs incurred in returning the item to them.

14-day returns on all eligible items.

Items must be unused and in original packaging.

Return postage is the customer’s responsibility.

Refunds processed once we receive the item back.

Not sure on size?
Check our size guide on the variant dropdown above, or pop into the Porthcawl shop to try it on. Happy to swap for free if it’s wrong.

Is it suitable for cold UK waters?
If it’s listed in a winter category, yes. For wetsuits specifically: 5/4mm for winter, 4/3mm spring/autumn, 3/2mm summer. Still unsure? Message us — we surf the same breaks you do.

Can I collect in-store instead of delivery?
Yes — select Local Pickup at checkout. Usually ready the same day if ordered before 2pm.

What if it arrives damaged or wrong?
Let us know within 48 hours and we’ll sort a replacement or refund. No quibbles.

Can you help me choose?
Absolutely — drop us a message or call the shop. Real surfers answering, not a chatbot.