Refund policy

RETURNS

As a customer, if you are not fully satisfied with your purchase then you always have the option to return any goods. From the date of receipt, you have 14 days to return any items to us. 

We do ask that any returned goods are to be in 'perfect sellable condition'. unfortunately we are unable to accept items for return if;

• Tags have been removed 
• They are marked, soiled, stretched, bleached or damaged in any way
• They are scented with aftershave, perfume, deodorant or smoke
• They have been washed 
• Footwear has been worn outside 
• The inner sole is covered in sock fluff or hair
• All decks and hardware must be un-skated and returned in the original packaging
• Once a deck has been assembled, we cannot accept either the deck or the hardware for return.
• For hygiene reasons, we cannot accept returns for socks unless faulty.

For all shoe returns we require the original shoe box, the shoe box is included as part of the goods.  This needs to be unmarked and cannot be used directly as the postage box. We cannot accept returns for shoes if the box is missing, damaged or marked as we cannot sell them on to another customer. 

All goods/ products are the responsibility of the customer until they have been delivered to us.

We reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

Returns Address

Balsa Surf

12 Well Street

Porthcawl

CF36 3BE